Refund & Cancellation Policy

Access: the ability to view materials and related resources (digital delivery).

Facilitated format: optional scheduled circles or guided sessions when offered.

Digital materials: lesson content, templates, worksheets, and prompts delivered electronically.

Refund handling depends on (a) what was selected, (b) whether access has started, and (c) what has been delivered or reserved (for example, scheduled capacity).

If separate written participation details exist for a specific cohort, they may add format-specific conditions.

If you cancel before access starts, a refund may be considered depending on preparation already completed and non-recoverable processing costs (if applicable).

To evaluate, we may request minimal reference details (name and email used).

Once access begins, digital delivery and reserved capacity may reduce refund eligibility. In some cases, partial refunds may be considered for clearly undelivered portions.

• Materials delivered or accessible: may reduce refundable scope.
• Sessions reserved or started: may reduce refundable scope.
• Included support time (if any) already used: may reduce refundable scope.

Each request is assessed using the documented format and current delivery status.

Digital materials may be non-returnable once delivered or made accessible. If a refund is considered, it will account for delivered content and reserved time.

Refunds are generally not available for:

• Completed or substantially delivered access periods.
• Downloaded or substantially consumed digital materials.
• Delays caused by missing information you choose not to provide, or changes outside the agreed format.

Nothing in this policy limits rights you may have under mandatory consumer protection laws.

Email [email protected] and include:

• Your name and the email address used.
• The format name (and dates if relevant).
• A short reason for the request.

We may ask for minimal verification to protect your information.